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Old 07-16-2019, 09:30 AM
Brad_AZ Brad_AZ is offline
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Quote:
Originally Posted by phatneff View Post
This issue was sent to Mirth Support on July 3. Does anyone here happen to know an ETA for when this can get resolved?
My understanding of the SLA's are:
  • Priority 1 - 60 min
  • Priority 2 - 120 min
  • Priority 3 - 720 min
  • Priority 4 - 1440 min

I believe that is for a response, not a resolution. Are they actively engaged? If not, I would escalate.
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