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Channels screen not loading when click on it (3.5.1) - Mirth Community

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  #1  
Old 12-17-2018, 05:22 AM
Nikkator Nikkator is offline
What's HL7?
 
Join Date: Apr 2018
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Default Channels screen not loading when click on it (3.5.1)

Hello,

when I click on the Channels link the channels window doesn't appear.

I found this issue http://www.mirthproject.org/.../showthread.php?t=216177

Any of the solutions described doesn't worked for me, so I enabled the Java console and got this error when Administrator is launched:

HTML Code:
Exception in thread "JavaFX Application Thread" java.lang.UnsatisfiedLinkError: C:\Program Files\Java\jre1.8.0_191\bin\jfxwebkit.dll: The specified procedure could not be found
	at java.lang.ClassLoader$NativeLibrary.load(Native Method)
	at java.lang.ClassLoader.loadLibrary0(Unknown Source)
	at java.lang.ClassLoader.loadLibrary(Unknown Source)
	at java.lang.Runtime.load0(Unknown Source)
	at java.lang.System.load(Unknown Source)
	at com.sun.glass.utils.NativeLibLoader.loadLibraryFullPath(NativeLibLoader.java:201)
	at com.sun.glass.utils.NativeLibLoader.loadLibraryInternal(NativeLibLoader.java:94)
	at com.sun.glass.utils.NativeLibLoader.loadLibrary(NativeLibLoader.java:39)
	at com.sun.webkit.WebPage.lambda$static$39(WebPage.java:131)
	at java.security.AccessController.doPrivileged(Native Method)
	at com.sun.webkit.WebPage.<clinit>(WebPage.java:130)
	at javafx.scene.web.WebEngine.<init>(WebEngine.java:881)
	at javafx.scene.web.WebEngine.<init>(WebEngine.java:868)
	at javafx.scene.web.WebView.<init>(WebView.java:273)
	at com.mirth.connect.client.ui.components.tag.MirthTagWebBrowser.initComponents(MirthTagWebBrowser.java:55)
	at com.mirth.connect.client.ui.components.tag.MirthTagWebBrowser.<init>(MirthTagWebBrowser.java:49)
	at com.mirth.connect.client.ui.components.tag.MirthTagField.initFX(MirthTagField.java:102)
	at com.mirth.connect.client.ui.components.tag.MirthTagField.access$000(MirthTagField.java:53)
	at com.mirth.connect.client.ui.components.tag.MirthTagField$1.run(MirthTagField.java:90)
	at com.sun.javafx.application.PlatformImpl.lambda$null$172(PlatformImpl.java:295)
	at java.security.AccessController.doPrivileged(Native Method)
	at com.sun.javafx.application.PlatformImpl.lambda$runLater$173(PlatformImpl.java:294)
	at com.sun.glass.ui.InvokeLaterDispatcher$Future.run(InvokeLaterDispatcher.java:95)
	at com.sun.glass.ui.win.WinApplication._runLoop(Native Method)
	at com.sun.glass.ui.win.WinApplication.lambda$null$147(WinApplication.java:177)
	at java.lang.Thread.run(Unknown Source)
Exception in thread "JavaFX Application Thread" java.lang.NoClassDefFoundError: Could not initialize class com.sun.webkit.WebPage
	at javafx.scene.web.WebEngine.<init>(WebEngine.java:881)
	at javafx.scene.web.WebEngine.<init>(WebEngine.java:868)
	at javafx.scene.web.WebView.<init>(WebView.java:273)
	at com.mirth.connect.client.ui.components.tag.MirthTagWebBrowser.initComponents(MirthTagWebBrowser.java:55)
	at com.mirth.connect.client.ui.components.tag.MirthTagWebBrowser.<init>(MirthTagWebBrowser.java:49)
	at com.mirth.connect.client.ui.components.tag.MirthTagField.initFX(MirthTagField.java:102)
	at com.mirth.connect.client.ui.components.tag.MirthTagField.access$000(MirthTagField.java:53)
	at com.mirth.connect.client.ui.components.tag.MirthTagField$1.run(MirthTagField.java:90)
	at com.sun.javafx.application.PlatformImpl.lambda$null$172(PlatformImpl.java:295)
	at java.security.AccessController.doPrivileged(Native Method)
	at com.sun.javafx.application.PlatformImpl.lambda$runLater$173(PlatformImpl.java:294)
	at com.sun.glass.ui.InvokeLaterDispatcher$Future.run(InvokeLaterDispatcher.java:95)
	at com.sun.glass.ui.win.WinApplication._runLoop(Native Method)
	at com.sun.glass.ui.win.WinApplication.lambda$null$147(WinApplication.java:177)
	at java.lang.Thread.run(Unknown Source)
Exception in thread "JavaFX Application Thread" java.lang.NullPointerException
	at com.mirth.connect.client.ui.components.tag.AutoCompletionPopupWindow$1.run(AutoCompletionPopupWindow.java:198)
	at com.sun.javafx.application.PlatformImpl.lambda$null$172(PlatformImpl.java:295)
	at java.security.AccessController.doPrivileged(Native Method)
	at com.sun.javafx.application.PlatformImpl.lambda$runLater$173(PlatformImpl.java:294)
	at com.sun.glass.ui.InvokeLaterDispatcher$Future.run(InvokeLaterDispatcher.java:95)
	at com.sun.glass.ui.win.WinApplication._runLoop(Native Method)
	at com.sun.glass.ui.win.WinApplication.lambda$null$147(WinApplication.java:177)
	at java.lang.Thread.run(Unknown Source)
	at com.sun.glass.ui.win.WinApplication._runLoop(Native Method)
	at com.sun.glass.ui.win.WinApplication.lambda$null$147(WinApplication.java:177)
	at java.lang.Thread.run(Unknown Source)
And got this other errors when I click on the Channels link:

HTML Code:
Exception in thread "JavaFX Application Thread" java.lang.NullPointerException
	at com.mirth.connect.client.ui.components.tag.AutoCompletionPopupWindow$1.run(AutoCompletionPopupWindow.java:198)
	at com.sun.javafx.application.PlatformImpl.lambda$null$172(PlatformImpl.java:295)
	at java.security.AccessController.doPrivileged(Native Method)
	at com.sun.javafx.application.PlatformImpl.lambda$runLater$173(PlatformImpl.java:294)
	at com.sun.glass.ui.InvokeLaterDispatcher$Future.run(InvokeLaterDispatcher.java:95)
	at com.sun.glass.ui.win.WinApplication._runLoop(Native Method)
	at com.sun.glass.ui.win.WinApplication.lambda$null$147(WinApplication.java:177)
	at java.lang.Thread.run(Unknown Source)
Exception in thread "AWT-EventQueue-2" java.lang.NullPointerException
	at com.mirth.connect.client.ui.components.tag.MirthTagField.setFocus(MirthTagField.java:204)
	at com.mirth.connect.client.ui.ChannelPanel.switchPanel(ChannelPanel.java:304)
	at com.mirth.connect.client.ui.Frame.doShowChannel(Frame.java:1891)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at sun.reflect.misc.Trampoline.invoke(Unknown Source)
	at sun.reflect.GeneratedMethodAccessor1.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at sun.reflect.misc.MethodUtil.invoke(Unknown Source)
	at java.beans.EventHandler.invokeInternal(Unknown Source)
	at java.beans.EventHandler.access$000(Unknown Source)
	at java.beans.EventHandler$1.run(Unknown Source)
	at java.security.AccessController.doPrivileged(Native Method)
	at java.beans.EventHandler.invoke(Unknown Source)
	at com.sun.proxy.$Proxy46.actionPerformed(Unknown Source)
	at org.jdesktop.swingx.action.BoundAction.actionPerformed(BoundAction.java:231)
	at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
	at org.jdesktop.swingx.JXHyperlink.fireActionPerformed(JXHyperlink.java:264)
	at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
	at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
	at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
	at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
	at java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)
	at java.awt.Component.processMouseEvent(Unknown Source)
	at javax.swing.JComponent.processMouseEvent(Unknown Source)
	at java.awt.Component.processEvent(Unknown Source)
	at java.awt.Container.processEvent(Unknown Source)
	at java.awt.Component.dispatchEventImpl(Unknown Source)
	at java.awt.Container.dispatchEventImpl(Unknown Source)
	at java.awt.Component.dispatchEvent(Unknown Source)
	at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
	at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
	at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
	at java.awt.Container.dispatchEventImpl(Unknown Source)
	at java.awt.Window.dispatchEventImpl(Unknown Source)
	at java.awt.Component.dispatchEvent(Unknown Source)
	at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
	at java.awt.EventQueue.access$500(Unknown Source)
	at java.awt.EventQueue$3.run(Unknown Source)
	at java.awt.EventQueue$3.run(Unknown Source)
	at java.security.AccessController.doPrivileged(Native Method)
	at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
	at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
	at java.awt.EventQueue$4.run(Unknown Source)
	at java.awt.EventQueue$4.run(Unknown Source)
	at java.security.AccessController.doPrivileged(Native Method)
	at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
	at java.awt.EventQueue.dispatchEvent(Unknown Source)
	at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
	at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
	at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
	at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
	at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
	at java.awt.EventDispatchThread.run(Unknown Source)
It's the first time Mirth Server/Administrator is running on this server Windows Server 2008 R2, PostgreSQL 10.6.

Thanks.
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  #2  
Old 12-21-2018, 12:59 AM
Nikkator Nikkator is offline
What's HL7?
 
Join Date: Apr 2018
Posts: 3
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Default

Forgot to say that is a 32bit OS.
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  #3  
Old 12-21-2018, 05:31 AM
agermano agermano is offline
Mirth Guru
 
Join Date: Apr 2017
Location: Indiana, USA
Posts: 1,109
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Default

which OS/java version?

mirth 3.5.1 only supports Oracle Java 8
version 3.6 is required for Java 9+ support
version 3.7 is required for OpenJDK support
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  #4  
Old 12-21-2018, 05:42 AM
Nikkator Nikkator is offline
What's HL7?
 
Join Date: Apr 2018
Posts: 3
Nikkator is on a distinguished road
Default

It is currently installed Java 1.8.0_191 from Oracle (32bits version), you can see it in the first line of the debug log.

OS is Windows Server Standard 32 bits (as appears in Computer properties).

I've just tested upgrading Mirth to versión 3.5.2 and with Derby database instead of PostgreSQL, but with same errors.

I think it should be some kind of incompatibility between Java and OS.
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