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messages in RECEIVED status and not sending - Mirth Community

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  #1  
Old 09-03-2018, 05:29 AM
anice anice is offline
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Default messages in RECEIVED status and not sending

Dear Support Team,

We have a channel with source as database reader and destination as TCP sender. we were sending HL7 messages to the receiving system successfully. But now we have installed Mirth in another server ( same mirth version and same channel) and the channel is not sending messages and it is showing status as RECEIVED as shown in attached image. Only change is server IP changed. And the receiver system says they have no settings to receive message from one IP and reject from other IP ( they are not using Mirth). They only listen to the port.

Can somebody help me to identify why messages are not send .

Thanking You,
Anice Mathew
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  #2  
Old 09-03-2018, 05:37 AM
anice anice is offline
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I created another channel to receive messages for testing and I am able to receive the same. But the third party system is not able to receive the same
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Old 09-03-2018, 07:24 AM
pmt pmt is offline
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I am not sure what the exact problem is, but I have seen this greyed out listing for messages only when the message in question was still processing.

I would hazard that you are waiting for acks that never come or sth similar.
Have you made sure that ALL the TCP connector settings remain unchanged?

As a sanity check, try changing the TCP sender to a file writer and see what happens if you just write the messages to the disk
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Old 09-04-2018, 02:30 AM
AlexNeiva AlexNeiva is offline
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Hello,


the RECEIVED status means that that specific destination connector have received the message to process.
If is not sending if because something is not processing as it should be. Do you get some timeout exception when communicating with TCP destination? Do you get some error after a while waiting?
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  #5  
Old 09-04-2018, 06:23 AM
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kirbykn2 kirbykn2 is offline
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What is the results of a connection test from your destination?
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  #6  
Old 09-05-2018, 06:32 AM
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narupley narupley is offline
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Sounds like it could be a networking blip or something like that, causing the connection to break down and the server's response to never reach you.

What response timeout do you have set on the destination? If it's nonzero, then it should timeout and the message will error. You can enable queuing if you want the message to automatically retry if that happens.

Another tool you can use for troubleshooting is jstack from the JDK. You should be able to take a threaddump and see where exactly the message is stuck.
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