| Mirth Support Packs |
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 We've got your back! Tap the experienced Mirth Support team through a Support Pack that best matches your organization’s needs. Mirth Support helps you get up and running fast, trouble shoot challenges, and get expedited service on any defects you discover. We back your team in meeting its interoperability objectives.At Mirth we like to keep things simple – meaning no complex pricing or upcharges based on transaction volume, software instances, sites, or seats. Simply pick a package that delivers the responsiveness you need, from the economical Bronze Pack to the full-service Platinum. Need training? We offer that too. Find out more about Mirth training programs for your team. |
| Mirth Software and Developer Support | ||||
| Bronze | Silver | Gold | Platinum | |
| Packages Available For | Individuals | Providers | Providers, Enterprise | Providers, Enterprise, Vendors |
| Incident Response | ||||
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| Mirth Instances | Unlimited | Unlimited | Unlimited | Unlimited |
| Support Incidents | 2 | 10 | 40 | Unlimited |
| Response Time | 2 Days | 1 Day | 4 Hours | 2 Hours |
| Support Features | ||||
| Online Training |  |
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| Web/Email Support | |
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| Emergency Bug Fix Patches |  |
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| Developer Q&A | |
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| HTTPS Connector Plug-In | |
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| Phone Support | |
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| 24x7 Emergency Support | |
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| Remote Troubleshooting* | |
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| *Available via SupportNet to Appliance Customers with Mirth Support | ||||
| Mirth Support Costs | ||||
| Mirth Support Only | $499 | $2,499 | $9,999 | call |
| (add) Channel Support | $500 | $2,500 | $10,000 | call |
| Need Help Deciding? |
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| Not sure which Mirth Support Packs will best meet your needs? No problem – contact us and we’ll help you figure out which is best suited to your situation. |
| What's Included with Mirth Support? |
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| Mirth Support provides assistance with the installation, configuration, and use of the Mirth Connect interface engine. Support will provide a work-around for any confirmed software bugs and/or expedite a fix. The HTTPS connector plug-in is available (Silver and above) by contacting the Help Desk. |
| What's Included with Channel Support? |
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| Mirth Channel Support can be added to any Mirth Support pack of the same level or higher. Channel support provides access to our engineering team to address issues relating to channel (interface) development. Receive design guidance, troubleshooting assistance, and code samples. |
| More Information |
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| Mirth Support Packs are good for 12 months or until you reach the Incident limit of your package. Run out and need more? No problem, renew at any time, and at any level. Mirth Support Packs cover your use of core Mirth software products like Mirth Connect. Want additional help with the interfaces (channels) you build using Mirth? Add on a Channel Support pack to get access to our Mirth Technical Team to review your code, trouble shoot, or help you optimize your channel performance. |
| Mirth Support for Vendors, VARs and Integrators – Partner Programs |
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| Interested in using Mirth to advance interoperability for your product, practice or business? Contact us today to speak with the Mirth business development team about our Mirth Partner Programs. |
| What people are saying about Mirth Support | |
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I have been using Mirth from version 0.5. With Mirth I convinced the developer department to stop creating ad-hoc solutions for each new projects. Now each time one aspect of the integration changes, I can make the change by myself. |
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| Alberto S. Torres, Oesía Networks |  |
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[The] Mirth Engineer that has been assigned to me has been very helpful in developing St. Rose Hospital channels for the near future. His patience, customer service, and knowledge of the product have been very positive so far. |
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| Millie Lowe, St. Rose Hospital | |
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Haven’t found anything MirthConnect hasn’t been able to do with the software and some assistance here and there with the Mirth Support Team. Great Job! |
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| Jonah Piascik, The Institute for Family Health | |
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Great support!!! Thanks to Michael and the support team. |
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| David Berkowits, Altapacs | |
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We started using Mirth Connect 1.7 and were immediately able to digest CCD document (with the help of the great Mirth support staff). We are now in beta with Mirth Match and Mirth Results. |
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| Tony Jenkens, DocSite | |
| Read more testimonials... | |