| Mirth Connect Support | |
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| Get help with Mirth Connect, when you need it, from the experts at Mirth. Simply pick the level of support that delivers the access, responsiveness, and tools that your organization needs. Want training? We offer that too. Find out more about Mirth Training programs for your team. |
| Mirth Software and Developer Support | ||||
| Community | Silver | Gold | Platinum | |
| License | MPL 1.1 | |||
| Support | ||||
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| Support | Forums | Help Desk | Help Desk | Help Desk |
| Help Desk Hours | N/A | M-F, 5am-5pm PT | M-F, 5am-5pm PT | M-F, 5am-5pm PT |
| 24x7 Emergency Production Support | No | No | Yes | Yes |
| Method | Web | Phone | Phone | |
| Response SLA | N/A | NBD | 4 Hours | 1 Hour |
| Bug Patch SLT | N/A | Next Release | 1 Week | 72 Hours |
| Incidents | N/A | 10 | 40 | Unlimited |
| Developer Support | N/A | Yes | Yes | Yes |
| Named Developers | N/A | Not Limited | Not Limited | 1 Developer* |
| *Additional developers add $5,000 each. | ||||
| Additional Content | ||||
| Mirth Exchange |  |
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| Online Tutorials |  |
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| Dev Q&A Invites | |
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| Dev Q&A Archives | |
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| Enterprise Extensions | ||||
| Report Tool | |
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| SSL Manager Plugin | |
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| Channel History Plugin | |
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| Role Based Access Control Plugin | |
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| Email Reader Plugin | |
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| CDAPI Java Library | |
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| NwHIN Gateway** | |
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| **When delivered on a supported Mirth Appliance. | ||||
| Price | ||||
| Annual Subscription | ||||
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| What's Included with Mirth Support? |
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| Mirth Support provides assistance with the installation, configuration, and use of the Mirth Connect interface engine. Support will provide a work-around for any confirmed software bugs and/or expedite a fix. Mirth Connect Plug-Ins are available by contacting the Help Desk. Mirth Support also provides access to our engineering team to address issues relating to channel (interface) development. Receive design guidance, development troubleshooting assistance, and code samples. Mirth Support is good for 12 months. If you reach the incident limit of your package, you can purchase additional incidents to add to your remaining contract term, or simply purchase a new package and get a full 12 months. |
| Need Help Deciding? |
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| Not sure which Mirth Support Packs will best meet your needs? No problem – contact us and we’ll help you figure out which is best suited to your situation. |
| What people are saying about Mirth Support | |
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I have been using Mirth from version 0.5. With Mirth I convinced the developer department to stop creating ad-hoc solutions for each new projects. Now each time one aspect of the integration changes, I can make the change by myself. |
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| Alberto S. Torres, Oesía Networks |  |
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[The] Mirth Engineer that has been assigned to me has been very helpful in developing St. Rose Hospital channels for the near future. His patience, customer service, and knowledge of the product have been very positive so far. |
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| Millie Lowe, St. Rose Hospital | |
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Haven’t found anything MirthConnect hasn’t been able to do with the software and some assistance here and there with the Mirth Support Team. Great Job! |
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| Jonah Piascik, The Institute for Family Health | |
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Great support!!! Thanks to Michael and the support team. |
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| David Berkowits, Altapacs | |
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We started using Mirth Connect 1.7 and were immediately able to digest CCD document (with the help of the great Mirth support staff). We are now in beta with Mirth Match and Mirth Results. |
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| Tony Jenkens, DocSite | |
| Read more testimonials... | |